Frequently asked questions

What is an Aging Life Care Manager?

According to the Aging Life Care® Association website, An Aging Life Care Professional, also known as a geriatric care manager, is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults.The Aging Life Care Professional is educated and experienced in any of several fields related to Aging Life Care / care management, including, but not limited to counseling, gerontology, mental health, nursing, occupational therapy, physical therapy, psychology, or social work; with a specialized focus on issues related to aging and elder care.The Aging Life Care Professional assists clients in attaining their maximum functional potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Life Care Professionals are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.

Who can you accept as patients?

Patients we accept include:​
- Older adults with or without the support of nearby relatives.​
- Older adults who need help with everyday tasks, but don't require nursing care.​
- Patients suffering from dementia or Alzheimer's disease.​
- Older adults struggling with complex medical needs.

What are your credentials? Are you licensed in your professions?

Care Managers can be nurses, social workers, physical therapists, psychologists or other related professionals and are typically licensed in their specialty.

When will I be ready to use your services?

You should contact us if:​
- Your family has just begun to help an elderly individual and needs direction about available services.
​- The person you care for has limited or no family support.
- ​The person you care for has multiple medical or psychological issues. ​
- The person you care for is unable to live safely in his/her current environment. ​
- The person you care for is not pleased with current care providers and requires advocacy and change.
- ​The person you care for is confused about his/her own financial and/or legal situation.
- ​You live at a distance from your loved one. ​
- Your family is either “burnt out” or confused about care solutions.
​- Your family has limited time and/or expertise in dealing with your loved ones’ chronic care needs.​- Your family is at odds regarding care decisions.​
- Your family needs education and/or direction in dealing with behaviors associated with dementia.

Do you accept Medicare or Insurance?

Our geriatric care management (GCM) services are private-pay. Medicare/insurance does not cover GCM services, and we do not accept Medicaid. Depending on individual policies, some long-term care (LTC) policies will cover the cost (in part or in whole) of GCM services. Please check with your LTC company regarding your policy prior to scheduling an appointment.

What is a geriatric assessment?

A care management client assessment is a comprehensive psychosocial tool that care managers utilize to evaluate an individual’s medical, emotional, mental and physical health in order to develop a coordinated plan to maximize overall health with aging.

This is the second time we have reached out to work with the LiveWell. Both experiences (parents and now sister) have been beyond expectations. The attention to detail and to the individual has been exceptional. We will certainly use LiveWell again.

- R. James

I couldn't be happier to have found a company that genuinely wants to help our aging loved ones. Peace of mind for your loved ones means everything. Highly recommend!

- Sarah L.

They have a plan when you don't. They know where to turn for information and resources at a time when you're feeling kind of lost.

- Iain S.

They are totally committed, extremely competent and care 'like family' - mine could not function without them!

- Carole R.

Having them as a support was as important to me as it was to my mother. They oversaw all health care needs, helped to train live-in help, acted as a liaison with physicians, and became part of the family. My family is very grateful for all they did.

- Jane C.

They not only met with us to go over our options, but they were able to find a great caregiver for my parents. My parents aren't the easiest to please, but the match made for them is perfect!

- Jennifer M.
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