Intake & Client Services Coordinator
Treva Allen is an experienced Care Coordinator with over 11 years of expertise in geriatric and senior care. Holding a Bachelor’s degree in Sociology with a minor in Social Work from Bethune-Cookman University. She has a proven track record of enhancing client satisfaction, managing complex caseloads, and streamlining intake processes to ensure seniors receive the highest quality of care.
Treva specializes in coordinating long-term care services for the Medicaid population, advocating for older adults, and fostering trusting relationships with clients, families, and providers. Her passion lies in improving the lives of seniors through compassionate, person-centered support and effective, individualized care planning.
Joining LiveWell Care Management as an Intake & Client Services Coordinator, allows her to leverage her extensive background in client service coordination and case management to provide compassionate support and ensure a seamless onboarding experience for every client. With her strong foundation in social services, she connects with clients on a personal level understanding their needs, advocating for appropriate resources, and fostering trust throughout the intake process.
Known for her professionalism, empathy, and attention to detail, Treva is deeply committed to helping individuals navigate care resources and achieve the best possible outcomes. Her experience in risk management, quality assurance, and patient advocacy continues to guide her mission of improving the lives of seniors through understanding, organization, and exceptional service.
According to the Aging Life Care® Association website, An Aging Life Care Professional, also known as a geriatric care manager, is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Aging Life Care Professionals® is educated and experienced in any of several fields related to Aging Life Care / care management, including, but not limited to counseling, gerontology, mental health, nursing, occupational therapy, physical therapy, psychology, or social work; with a specialized focus on issues related to aging and elder care.The Aging Life Care Professional assists clients in attaining their maximum functional potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Life Care Professionals are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.
Patients we accept include:
- Older adults with or without the support of nearby relatives.
- Older adults who need help with everyday tasks, but don't require nursing care.
- Patients suffering from dementia or Alzheimer's disease.
- Older adults struggling with complex medical needs.
Care Managers can be nurses, social workers, physical therapists, psychologists or other related professionals and are typically licensed in their specialty.
Our geriatric care management (GCM) services are private-pay. Medicare/insurance does not cover GCM services, and we do not accept Medicaid. Depending on individual policies, some long-term care (LTC) policies will cover the cost (in part or in whole) of GCM services. Please check with your LTC company regarding your policy prior to scheduling an appointment.
A care management client assessment is a comprehensive psychosocial tool that care managers utilize to evaluate an individual’s medical, emotional, mental and physical health in order to develop a coordinated plan to maximize overall health with aging.
Aging Life Care Association is the professional organization for professional care managers.
